What three underlying processes determine the success of an organisation?

The OSTO System Model considers three process levels, described within it as “Core Processes”, to be elementary to the success of any organisation:

  • Task Core Process

  • Individual Core Process

  • Social Core Process

The term “Core Process” makes it clear that only those processes are meant here that secure the very existence of a company. This approach helps to differentiate relevant processes in the organisation from less relevant ones and can thus help in prioritisation.


The process levels in detail:

1. Task Core Process

Includes all activities, manufacturing processes, communications, actions, etc. which aim at creating the “system results” – also designated the output. These are thus the main tasks.

2. Individual Core Process

Stands for the “fit” between person and tasks: if personal interests and strengths can turn out to serve the raison d'être of the organisation to the best possible extent, personal development, readiness to work and entrepreneurial success will follow.

3. Social Core Process

In the Social Core Process, the people within an organisation work together towards corporate goals. Only through the Social Core Process are the Individual Core Process and Task Core Process combined. The efficiency of the Social Core Process depends on the ability of team members to complement each other and achieve synergetic effects. Its effectiveness depends on how far the activities are actually directed towards the raison d'être of the system and to what extent its fulfilment is achieved.